Terms of service

Effective November 14, 2026

These terms are an agreement between you and Roostmark ("Roostmark", "we", "us"). They cover your use of roostmark.com and the Roostmark guidebook service (the "service"). By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

1. The service

Roostmark lets hosts of short-term rentals create a digital guidebook for each property and share it with guests by link or QR code. A "host" is a person with a Roostmark account. A "guest" is anyone who opens a guidebook.

2. Your account

• You must be at least 18 years old to create an account.
• Give an email address you can receive mail at, and keep your password private.
• You are responsible for activity under your account. Tell us promptly if you think someone else has accessed it.
• One person or business may not open several accounts to get around plan limits.

3. Plans, billing, cancellation and refunds

• Plans. The Free plan covers one property. Plus covers up to four properties for $5.99 per month or $59 per year. Pro covers up to ten properties for $15.99 per month or $159 per year. Prices are in US dollars and do not include any tax that applies.
• Payment. Paid plans are billed in advance through our payment processor, Stripe. We do not see or store your full card number.
• Renewal. Paid plans renew automatically at the end of each monthly or yearly period until you cancel.
• Cancellation. You can cancel at any time from your account. Your paid plan stays active until the end of the period you have already paid for, and then your account moves to the Free plan.
• Refunds. We do not refund the current billing period, in whole or in part, unless the law requires it. If you were charged in error, contact us and we will correct it.
• After a downgrade. If your account has more properties than your new plan allows, the extra guidebooks are unpublished until you upgrade again or remove them. We do not delete them without notice.
• Price changes. We may change prices. We will email you at least 30 days before a change affects your renewal.

4. Your content

You own the text, photos and other material you put in your guidebooks ("your content"). You give Roostmark permission to store, display and deliver your content as needed to run the service, including showing it to anyone who has your guidebook link.

You are responsible for your content. In particular:

• You must have the right to use everything you upload, including photos.
• Keep your guidebooks accurate. Guests rely on them for check-in, safety and emergency information.
• Anyone with a guidebook link can open it unless you set a passcode. Do not put door codes, lockbox codes or alarm codes in a guidebook that has no passcode.

5. Acceptable use

You agree not to:

• use the service for anything unlawful, misleading or harmful;
• upload content that infringes someone else's rights or that is abusive, hateful or sexually explicit;
• try to access another host's account or data;
• interfere with the service, probe it for weaknesses, or load it with automated requests;
• resell the service without our written agreement.

We may remove content or suspend an account that breaks these rules.

6. Guests

Guests can open a guidebook without an account. Guidebook content is written by the host, not by Roostmark. Roostmark is not a party to any booking between a host and a guest and is not responsible for the property, the stay, or the accuracy of a guidebook.

7. Roostmark's property

The Roostmark name, logo, website and software belong to Roostmark. These terms do not give you any rights to them beyond using the service as intended.

8. Availability and changes

We work to keep the service running, but we do not promise it will be available without interruption. We may add, change or remove features. If we remove a feature you pay for, or close the service, we will give reasonable notice and a way to export your content.

9. Ending your account

You may close your account at any time. We may suspend or close an account that breaks these terms or that puts the service or other people at risk. When an account closes, its guidebooks stop being available to guests.

10. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, Roostmark disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limit of liability

To the extent the law allows, Roostmark is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Roostmark's total liability for any claim relating to the service is limited to the greater of the amount you paid Roostmark in the 12 months before the claim arose or $50.

12. Indemnity

You agree to cover Roostmark for claims and costs that arise from your content, your properties, or your breach of these terms.

13. Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in North Carolina, and you and Roostmark consent to those courts.

14. Changes to these terms

We may update these terms. If a change is significant, we will email account holders or post a notice on the site before it takes effect. Using the service after a change takes effect means you accept the updated terms.

15. Contact

Questions about these terms? Use the contact form.