Privacy policy

Effective November 14, 2026

This policy explains what Roostmark ("Roostmark", "we", "us") collects through roostmark.com and the Roostmark guidebook service, why, and what choices you have. The short version: we collect what we need to run host accounts, we collect nothing from guests, and we do not sell personal information.

1. What we collect from hosts

• Account details. Your email address and a password. Passwords are stored in hashed form, so we cannot read them.
• Guidebook content. The property names, text, links and photos you add to your guidebooks.
• Plan and payment status. Which plan you are on and a reference to your customer record at Stripe, our payment processor. Stripe collects and stores your card details. We never see your full card number.
• Messages. Anything you send us through the contact form or by email.

2. What we collect from guests

Guests open guidebooks without an account. We do not ask guests for any personal information and we do not set tracking or advertising cookies on guidebook pages. For hosts on a plan with view counts, we keep a running total of how many times a guidebook was opened. That total is a number only and is not linked to any person or device.

3. What we collect from website visitors

• Early access list. If you join the list, we keep your email address and the number of properties you selected, and use them only to tell you when Roostmark opens.
• Contact form. Your name, email address and message, used to reply to you.
• Server logs. Like most websites, our hosting provider records technical details of requests, such as IP address and browser type, to keep the site secure and working.

We do not use advertising trackers or sell data to advertisers.

4. How we use information

• To provide the service: sign you in, save your guidebooks and show them to your guests.
• To bill paid plans and manage renewals and cancellations.
• To answer your questions and send service messages, such as receipts, renewal notices and important changes.
• To keep the service secure and prevent abuse.

5. Who we share it with

We share information only with the companies that help us run the service, and only as needed for that purpose:

• Netlify, for website hosting and form submissions.
• Supabase, for account sign-in, the database and photo storage.
• Stripe, for payments.

We may also disclose information if the law requires it, or to protect the rights and safety of Roostmark, hosts or guests. If Roostmark is sold or merged, account information may transfer to the new owner, who must honor this policy. We do not sell personal information.

6. Guidebook links are shareable

A published guidebook can be opened by anyone who has its link, unless the host sets a passcode. Hosts decide what goes in a guidebook and who receives the link.

7. How long we keep it

• Account details and guidebook content are kept while your account is open. When you close your account, we delete them within 30 days, apart from records we must keep for tax, accounting or legal reasons.
• Early access emails are deleted after Roostmark opens and we have sent the announcement, or sooner if you ask.
• Contact form messages are kept for as long as needed to handle your request.

8. Your choices

• You can view and change your account details and guidebook content at any time.
• You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete it. Use the contact form, and we will respond within 30 days.
• You can ask to be removed from the early access list at any time.

Depending on where you live, you may have additional rights under local privacy law. We will honor valid requests whatever your location.

9. Security

We use encrypted connections, hashed passwords and access controls that limit each host to their own data. No online service can promise perfect security. If we learn of a breach that affects your information, we will notify you as the law requires.

10. Children

Roostmark is for adults who host rental properties. It is not directed to children under 13, and we do not knowingly collect personal information from them.

11. Where information is processed

Roostmark is operated from the United States, and information is stored and processed in the United States.

12. Changes to this policy

We may update this policy. If a change is significant, we will email account holders or post a notice on the site before it takes effect. The effective date at the top shows when it was last changed.

13. Contact

Questions or requests about your information? Use the contact form.